Lintopia Zone

Term and Condition

General Term of Sale Inspection of Product upon Receipt: You must examine the Product and Accessories when you receive them. If any item is damaged or missing, you must notify Linstopia within 7 days from the date of delivery or picked up. Shipment and Title: Linstopia will arrange to ship the Product and/or Accessories to your address per your request. Title to the Product and/or Accessories passes to you upon delivery to the carrier and risk of loss passes to you upon delivery. Linstopia Limited Warranties TopiaGear Systems: Linstopia warrant the TopiaGear notebook system to be free from defects in material and/or workmanship for a period of one (1) year from the date of original purchase including part and labor. All other parts: All other products carried and sold by Linstopia are subjected to manufacturer warranty. No refunds are allowed for clearance items. All clearance products are denoted by an asterisk (*) has 30 days warranty only from the date of the original receipt. Technical Service: For technical service performed by Linstopia, there will be 90 days warranty for labor. Exclusions: Under Linstopia Warranty & Support Program, coverage will not apply to defects or damage resulting from: Improper packing during return shipment to us Viruses or Trojan horses Smoke damage from fire or tobacco smoke OS deletion or corruption by user attempt to re-install the OS. Damages for loss of data or software restoration Disasters such as floods, fires, winds, earthquakes or lightning Water damage of any kind Incorrect installation of hardware, software, and/or accessories Failure to provide the proper installation environment Peripherals not purchased from Linstopia or unauthorized attachments Service by any other service center Any other type of abuse, misuse, physical damage or neglect Or where the serial number or rating label has been removed, defaced or altered Limited Money Back Guarantee: Linstopia offers a limited money back guarantee for seven (7) days on new products and accessories. Linstopia will refund the original purchase price of the Product, Accessories, Unperformed Service and Applicable sales taxes. SHIPPING, HANDLING, CUSTOM FEE, INSURANCE FEES, AND FEES FOR SERVICES THAT HAVE BEEN PERFORMED (Including Applicable Sales Taxes) THAT YOU PAID WHEN YOU BOUGHT YOUR PRODUCT AND ACCESSORIES ARE NOT REFUNDABLE, AND WILL BE DEDUCTED FROM YOUR REFUND. The Limited Money Back Guarantee is not a warranty. Linstopia may change or cancel it at any time before accepting your order. Return & Refund Policy: No refunds are allowed after 30 days from the date the merchandise was delivered to the customers. Clearance item sales with "AS-IS" condition. All clearance sales is considered final and no refunds will be given. Return Merchandise Authorization (RMA) number is required for any item purchased from Linstopia.com. You must return the merchandise within 7 days after the RMA number is issued. See below on how to obtain a RMA number Other general Return and Refund Policies: Most items including clearance items purchased from Linstopia that become defective within 30 days from the date of purchase with the original invoice are eligible for exchange. All items must be in new and resalable condition, including the original box, packaging, manuals and accessories. Missing items will be deducted from your refund. Original receipt required for any return and refund. Shipping, Custom Fee (for International Customers) and Handling Fee are not refundable. Special order items are subject to 40% restocking fee if returned. Linstopia reserves the right to charge restocking fee to any customers up to 20% for any item returned Opened software, CD titles, blank CD, diskettes, printer cartridges and books may only be exchanged for the exact same item and may not be returned for a refund. Printers can only be returned and refunded if toner/cartridge has not been installed. Return Procedures How to obtain a Return Merchandise Authorization (RMA) Number? Online: You can use our customer service form and select the Return / Exchange option any time to obtain an RMA number. A RMA number will be issued within one to two business days after we receive your request. By Phone: You can call 1-800-XXXXXX to talk to one of our service representatives to obtain a RMA number also. Please have your invoice ready before you call. Return Product within 7 days after the RMA number is issued The return merchandise must be postmarked within 7 days after the RMA number is issued. You are responsible for the product and accessories until Linstopia receive them, and you are responsible for all shipping handling, and insurance charges. Any of these charges paid by Linstopia will be deducted from your refund. For your protection, Linstopia always recommends you to insure the shipment for full value. How Long will it take for the Refund to be issued after Linstopia receive the returned merchandise? Refund will be issued after 14 business days after the merchandise is received and upon inspection. Linstopia will deduct all the missing or damaged product and accessories. To check your refund or RMA status, you can use our customer service form or call 1-800-XXXXXX to talk to one of our service representatives. Method of Refund Refunds on purchases made with a credit card will only be made to the same card. Linstopia Exchange Policy For Part(s) Exchange Most items purchased from Linstopia.com and become defective within 30 days from the date of pick up or delivered with the original invoice are eligible for exchange for the exact same item. For part(s) exchange, we always recommend you to contact the manufacturer directly for defective exchange for faster service. For contact information, check our manufacturer list in our support section. All items must be in new condition and sellable condition, including the original box, packaging, manuals and accessories and original receipt required for exchange. Opened software, CD titles, blank CD, diskettes, printer cartridges and books may only be exchanged if they are not opened Printers can only be exchanged if toner/cartridge has not been installed. For System Exchange / Repair Service: Online: You can use our customer service form and select the Return / Exchange option any time to obtain an RMA number. A RMA number will be issued within one to two business days after we receive your request. By Phone: You can call 1-800-XXXXXX to talk to one of our service representatives to obtain a RMA number also. Please have your invoice ready before you call. After you obtain the RMA number, please send the return part prepaid insured to the following address within 7 days: Linstopia 1142 S. Diamond Bar Blvd.,#528 Diamond Bar, CA 91765 RMA Department RMA # XXXX After exchange, Linstopia will send the package back to you at the address specified prepaid and insured. You can always check your RMA status online by using our customer service form. Exclusion Under no circumstances is Linstopia responsible for any incidental or consequential damages which may occur during use of the item purchased from Linstopia or as a result of the product's failure to perform. In all cases, the customer's sole remedy for a product failure is limited to a replacement product or, at Linstopia's discretion, a refund not to exceed the original purchase price of the item. Except and to the extent expressly set forth above, there are no warranties, express or implied, including, but not limited to, any warranties of merchantability or fitness for a particular purpose and Linstopia expressly disclaims all warranties not stated herein. Some states or provinces do not allow the exclusion of implied warranties or limitations on how long an implied warranty lasts, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Linstopia reserves the right to modify or alter its warranty and return policy at any time, without notice to customer.